UCC Host = FQDN FDQN stands for Fully Qualified Domain Name and specifies the exact location in the tree hierarchy of the Domain Name System (DNS). Open Settings button on the main toolbar (bottom) The Snapper has an auto-discovery feature, so you only need to add 1 UCC. Run the shortcut to start the Application
#Download teams 64 bit install#
The following screen will display the available features:Īlways install the “ Anywhere365 Snapper (xx bit)”. Read and accept the License Agreement by checking the “I accept the terms in the License Agreement” box. zip file please check whether the file is “Unblocked” in the file properties BEFORE extracting the installer) Note: Installations files can be requested at WORKSTREAMPEOPLE or Partner. Run the msi file to start the setup program. They are interconnected and can all be managed from one central location. for each department or regional office) or hundreds of UCC’s (e.g. An UCC can be visualized as a contact center “micro service”.
Agents can belong to one or several UCCs and can have multiple skills (competencies). Each UCC has its own settings, IVR menus and Agents. (Optional) If you want to save your screen recordings to SharePoint, you will have to create the following document libraries within the UCC A Unified Contact Center, or UCC, is a queue of interactions (voice, email, IM, etc.) that are handled by Agents. Minimal Screen Resolution 1920 x 1080 (scaling not higher than 150%) Register Teams as the chat app for Office (Settings > General > Register Teams as the chat app for Office) Make sure the latest Windows updates are installed. Microsoft Office and Teams client is installed: Install Inflight Snapper for Microsoft Teams Preparationīefore starting the installation, make sure the following preparations are taken on the device that will run the Snapper: